Montavue Return Policy
We are confident you will be satisfied with our product so we offer a 60-day no hassle return policy for our valued customers. You can test it and return it within 60 days if you are not satisfied from purchases made from www.montavue.com
You may return any item in original packaging as long as the products are not damaged or abused when you are testing it for your use. You can return the products for any reason within 60 days of delivery. The customer is responsible for the return shipping fees. Original shipping fees paid by the customer are non-refundable.
No Restocking Fees*
We will not charge a restocking fee as long as the products are in original packaging, not damaged or abused, and returned within 60 days from the date of delivery.
If products are damaged or abused, we may refuse the return or charge a restocking fee at our discretion.
Return shipping charges and liability is the responsibility of the customer until it reaches Montavue’s possession. With exception, if it is the fault of Montavue for the return such as warranty replacement, Montavue will provide a prepaid return label in most cases.
How to return a product
With your no hassle 60-day return policy, all you need to do is fill out the customer return form, click here.
If you are replacing an item under warranty, please click here.
*You are responsible for backing up data and clearing data that is stored on your devices. Montavue is not responsible for transferring data on replacements.
Damaged and defective products
All defective or damaged products will be replaced with the equivalent or better product than what was originally purchased. Products that are discontinued, sold out, or out of stock (more than 15 days), will be upgraded to the next equivalent model (free upgrade).
Montavue LLC shall NOT be liable for any circumstances for any indirect, incidental or consequential damages or lost data.