To Place an Order
Please visit our online store for information on products and promotions. You can buy our products directly from our website to give you the best experience possible. If you have any issues please contact us.
Montavue Lowest Price Guarantee
At Montavue we want to offer you transparent, consistent, and very competitive pricing. With our Lowest Price Guarantee we will offer price match protection for up to 30 days on purchases made directly from our www.montavue.com website. This does not apply to any orders purchased elsewhere.
If you are to find a lower price on our website within 30 days, we will price match to the lower sale price and offer you a full refund of the difference.
Your request for a price adjustment must be made within 30 days of purchase if the current advertised price on our website is lower than your purchase price. All price adjustments subject to approval
Montavue will refund you the difference to your original payment method.
Only one promotion code/coupon may be used per order.
Our “Black Friday” and “Cyber Monday” promotional codes and coupons can only be used for new orders placed. They cannot be applied to orders placed prior to our “Black Friday” and “Cyber Monday” promotion weeks. There will be no price adjustments for online orders during the “Black Friday” and “Cyber Monday” sales period.
**We will not be price matching during any special promotions, for example Black Friday and Cyber Monday Sales. Not limited to those two.
Cancellations and Backorders
In the unfortunate event that we run out of stock during promotions or any other time we may need to cancel your order. If your order is to be cancelled we will notify you by email and refund you as soon as possible.
If you purchase an item that is currently out of stock and we are getting more product in we will place your order on backorder. Your order will be processed at the time the backordered item becomes available. If you are affected we will notify you by email.
In some cases, we may upgrade you to the next equivalent model to fulfill your order. This is a free upgrade to you at no cost.
Open Box Items
Our open box items are products that have been returned from customers after no use to minimal use. The products are going to be in as-new condition, but may not be in the original packaging or the packaging may be damaged. These items are all tested and fully operational. The open box items include everything the new items would, and carry a 1 year warranty from the date of purchase.
Each coupon promotional code has a unique criteria for a minimum order, certain items, exclusions, and an expiry date. Please verify that your coupon code will be valid for your purchase as Montavue does not honor expired coupons and we will not price match expired coupon offers.
You may only use one coupon from each promotion per order. In the case of a multiple-item order, the value of the coupon is split between each product. If you return an item that was purchased with a coupon, you will be refunded only for the amount you paid (the price of the item, less the coupon value). The coupon value will not be refunded when/if the items are returned.
Coupon codes that include shipping discounts are valid for standard shipping to USA. The discount applies once customer enters valid shipping address and selects "Standard shipping" as a delivery method.
Taxes, Import Taxes, Customs Duties and Fees
Montavue does not charge sales tax to any state in the US.
It is the customer’s responsibility to pay all applicable taxes and/or customs fees. If import duties and taxes are applicable there may be additional charges charged by the courier company handling the delivery of your goods.
Not all orders will ship in a single box, as some orders are too large and some may ship from multiple warehouses to ensure expedient delivery. The recipient is the importer of record and they must comply will all local laws and regulations of the destination country.
The recipient of an international shipment/order may be subject to taxes, import taxes, customs duties, fees, courier charges, which are levied once the shipment reaches the recipient’s country. All of these charges must be borne by the recipient/buyer.
Orders can be shipped to any physical address within the USA. Unfortunately, we cannot deliver to PO Boxes or APO addresses. We can ship to any of the US Territories including Puerto Rico, Guam, the Virgin Islands, or to any other destination outside of the USA, however please be advised that it won’t be free shipping. You will be charged additional, please contact us before ordering if there are any questions.
All shipping addresses are verified before the order is dispatched. If the provided address is invalid, your order will be put on hold and our representative will contact you for an address update. Montavue reserves the right to cancel orders with incomplete or invalid shipping addresses.
Billing and shipping verification
We ship only to the billing address of the cardholder or to a verified shipping address. The verified shipping address is the address on file from your credit card company or a manually verified address by Montavue after the order is placed. If the information you provide us does not match, we will not process your order. If an order is placed where the shipping and billing address do not match we will put the order on hold for manual verification. The lead time for this process can take up to 5 business days from the time the order was placed. Please see the "Payment and 60 Day Return Policy" page for more information about this process.
Want to cancel an order?
If you need to cancel an order, please contact us. Please be sure to include your full name and order number in your cancellation request. We cannot cancel orders that have already been charged and shipped.
Product Information, Specifications, and Pricing and right to cancel order
Montavue products are continuously being improved. Montavue reserves the right to modify product design, specifications, prices, and listings without notice and without incurring any obligation. In the event a Montavue product is mistakenly listed at an incorrect price, Montavue reserves the right to refuse or cancel any orders placed for products listed at the incorrect price, specifications, or information. Montavue reserves the right to cancel or refuse orders even if the credit card has been charged. If your order has been charged to your credit card Montavue will refund your original payment method by the price you paid.